Introduction
FacePlus Aesthetics (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website and patients who use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.faceplusaesthetics.com.au) or engage with our practice.
Dr Scott J Turner is a Specialist Plastic Surgeon (FRACS) who operates FacePlus Aesthetics, with clinics in Sydney, Brisbane, and Canberra. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and take our obligations regarding your personal information seriously.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Website Log Files
Like most websites, ours automatically collects certain technical information about every request it receives. This information may include:
- Your IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Date and time of your visit
- Referring to website addresses
- Device identifiers
This data is used for:
- System administration and website maintenance
- Producing anonymised usage statistics
- Monitoring website performance and security
- Investigating technical problems or potential misuse
Summary statistics derived from this data may be made publicly available; however, they do not contain information that could be used to identify individuals. Relevant subsets of this data may be used as part of investigations into computer misuse involving this site. Otherwise, logged information is not passed to any third party except if required by law.
Personal Information Collection
What Personal Information We Collect
From time to time, we use electronic forms on this website to gather personal information for purposes directly related to our services. When you submit an enquiry, request a consultation, or otherwise engage with our practice, we may collect:
- Full name
- Contact details (email address, telephone number, postal address)
- Age and date of birth
- Medical history relevant to your enquiry
- Photographs (if submitted for consultation purposes)
- Any other information you choose to provide in your enquiry
How We Collect Personal Information
We collect personal information:
- Directly from you when you complete online forms
- When you email or telephone our practice
- When you attend a consultation
- Through your use of our website (as described in the Web Log Files section)
Voluntary Submission
Completion and submission of any form on this website is entirely at your discretion. You are not obligated to provide personal information; however, if you choose not to provide certain information, we may be unable to respond to your enquiry or provide you with our services.
How We Use Your Information
FacePlus Aesthetics collects and uses your personal information to:
- Respond to your enquiries and requests for information
- Schedule and manage consultation appointments
- Administer, support, and improve our services
- Maintain medical records as required by law
- Obtain feedback on our services
- Assess which services may be of interest to you
- Personalise your experience and our communications with you
- Comply with legal and regulatory requirements
We will only use your information for purposes directly related to the services we provide or as otherwise permitted by law.
Direct Marketing
We may use your contact information to provide you with updates about our services, educational content, and information that may be of interest to you.
You have the right to ask us at any time not to contact you for direct marketing purposes. To opt out of marketing communications, please get in touch with us using the details provided below, or use any unsubscribe facility included in our communications.
Disclosure of Personal Information
FacePlus Aesthetics will not disclose your personal data to any other organisations without your consent, except:
- To our staff and healthcare providers involved in your care
- To third parties who assist us in operating our website or conducting our practice, provided they agree to keep your information confidential
- Where required or authorised by law
- Where necessary to lessen a serious threat to health or safety
- To professional indemnity insurers in relation to potential or actual claims
We do not sell, trade, or otherwise transfer your personal information to outside parties for commercial purposes.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure storage of physical records
- Password protection and encryption for electronic records
- Restricting access to personal information to authorised personnel only
- Regular review of our information security practices
Despite these measures, no data transmission over the internet or electronic storage method is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how visitors use our website.
You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.
Third-Party Links
Our website may contain links to third-party websites. These linked sites are not under our control, and we are not responsible for their content or privacy practices.
This Privacy Policy applies only to information collected through our website (www.faceplus.com.au). We encourage you to review the privacy policies of any third-party websites you visit.
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, incomplete, or out of date.
To make an access or correction request, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
In some circumstances, we may refuse access to information. If we do, we will provide you with written reasons for the refusal.
Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Medical records are retained in accordance with applicable laws and professional guidelines governing the retention of health records in Australia.
Children’s Privacy
Our website and services are intended for adults aged 18 or older. We do not knowingly collect personal information from individuals under 18 without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please get in touch with us:
FacePlus Aesthetics
Sydney Clinic:
39 Grosvenor St, Bondi Junction NSW 2022
Brisbane Clinic:
Herstellen Clinic, 490 Boundary St, Spring Hill, QLD 4000
Canberra Clinic:
G24/6 Provan St, Campbell ACT 2612
Phone: 1300 437758
Email: info@drturner.com.au
Website: www.faceplusaesthetics.com.au
To make a general enquiry, please visit our Contact Us page.
Complaints
We take all privacy complaints seriously and will investigate any complaint you make.
If you are dissatisfied with our response to your privacy concern or complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner (OAIC)
- Address: 175 Pitt Street, Sydney NSW 2000
- Postal Address: GPO Box 5218, Sydney NSW 1042
- Privacy Hotline: 1300 363 992
- Website: www.oaic.gov.au
