FacePlus Aesthetics

Complaints Policy

Our Commitment to Patient Care

At Face Plus Aesthetics, the clinic of Dr Scott J Turner, Specialist Plastic Surgeon in Manly, we are committed to providing the highest standard of care and professionalism. We understand that healthcare is a personal and sensitive matter, and every patient has the right to voice concerns and be heard.

Our Complaints Policy ensures that all concerns are managed fairly, respectfully, and efficiently. We take every complaint seriously and treat all parties involved with dignity and respect.

How to Provide Feedback or Make a Complaint

We encourage you to discuss any concerns about your care directly with Dr Scott J Turner or a member of our team. Open communication often leads to quick and effective resolution.

If your concern is not resolved through discussion, you may submit a formal written complaint to the practice.

Please Include:

  • Your name and contact details
  • A clear description of your concern
  • Any relevant dates and details
  • Your preferred outcome

Contact Details for Complaints:

Attn: Practice Manager Dr Scott J Turner, Plastic Surgeon

Manly Clinic: Suite 504, 39 East Esplanade, Manly NSW 2095

Email: info@drturner.com.au

Phone: 1300 437 758

Our Complaints Process

1. Acknowledgment

We will acknowledge receipt of your complaint within two business days.

2. Investigation

Your complaint will be reviewed objectively and fairly by our practice manager.

3. Communication

We may contact you for further information or clarification.

4. Resolution

We aim to resolve all complaints within 30 days and will keep you informed of progress.

5. Outcome

Once a resolution is reached, we will communicate the outcome to you in writing or invite you to discuss it in person if appropriate.

All complaints are documented and handled confidentially, in accordance with the Australian Privacy Principles. Your personal information will only be used for the purpose of investigating and resolving your complaint.

Escalating Your Complaint

If you are not satisfied with our response, you may escalate your complaint to the relevant external bodies in New South Wales:

NSW Health Care Complaints Commission (HCCC)

Medical Council of NSW

Australian Health Practitioner Regulation Agency (AHPRA)

Cosmetic Surgery Hotline

For complaints related explicitly to cosmetic surgery:

  • Phone: 1300 361 041

Our Commitment to Improvement

We value your feedback, as it helps us continually improve our services and patient care. Dr Scott J Turner and our entire team are dedicated to maintaining high standards of practice and ensuring patient satisfaction.

If you have any questions about our complaints policy or process, please contact us, and our practice manager will be happy to assist you.

About Dr Scott J Turner

Dr Scott J Turner is a Specialist Plastic Surgeon (FRACS) with clinics in Sydney and Brisbane. He is committed to providing professional, ethical care in accordance with AHPRA guidelines and the standards set by the Australian Society of Plastic Surgeons.

This content is suitable for an 18+/adult audience only.

Individual results will vary from patient to patient and depend on factors such as genetics, age, diet, and exercise. All invasive surgery carries risk and requires a recovery period and care regimen. Be sure you do your research and seek a second opinion from an appropriately qualified Specialist Plastic Surgeon before proceeding. Any details are general in nature and are not intended to be medical advice or constitute a doctor-patient relationship.

Clinic Northern Beaches

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Schedule a consultation

If you would like to discuss your concerns and treatment options, we invite you to schedule a consultation with Dr Scott J Turner. During your consultation, Dr Turner will assess your individual needs, explain suitable surgical approaches, and discuss potential risks and benefits to help you make an informed decision.

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